Facility Management

We operate with integrity, focus and commitment to provide you, your building and your residents with a high quality, stand out service. We take enormous pride in our work and the buildings we manage and strive to always be proactive and effective. You can rest assured and work better, by letting our experienced facility management team with high level of technical expertise and resources, run and operate your property, commercial or residential. We deliver operational excellence your facility deserves, at the best possible budget.

Our expertise

Your assurance lies in the knowledge that our team of trades people and experienced professionals in facility management and property services, understand the properties they look after. We are hands-on to get things done, with reporting and documentation being compliant and complete.

Our caretaking, cleaning, maintenance and concierge services provides an onsite presence with a number of key benefits, most important of which is the ability to liaise closely with rental tenants to maximise efficiency in terms of building occupancy.

Service Managed

Building Management

We engage in construction, maintenance, replacement, refurbishment or disposal of buildings, office accommodation and housing. We conduct third-party testing and relevant back ground checks for all our applicants. Building managers are the vital cog in facility management by representing the property owner and serving tenants. Our attitude, presentation, diligence and experience are the basis of our the services.

Our services include:

Service level agreements
Retail property maintenance
Tenant property maintenance
Sustainability
Asset register
Annual fire safety statement

We seek to have your building and all its assets working efficiently every day. We can use a building management system and building manager to ensure energy and maintenance efficiencies that suit your situation, your building and your budget.

Whether it is a single building in the suburbs or an A grade building in the city centre over many levels, we will look after and provide required services with the same diligence. Our services cover commercial building owners, tenants, and owners corporation managers, including residential high-rise buildings.

Tailored facility maintenance

In keeping with Australian Standard AS4900, our agreements are tailored to your building’s requirements and goals. We keep it simple and avoid legal hold, giving flexibility for both parties, so as to facilitate ongoing business. The agreement covers:

Fire services
HVAC mechanical
Building automation
Energy services
Electrical services
Asset registers
Facility management
Building management

We enter into service agreements for technical and trades including:

Fire systems and services (wet and dry)
Annual fire safety statements
HVAC mechanical service
Electrical
Access control systems
Security systems and CCTV
Thermal scanning (preferred by most insurers)
Pumps
Automatic doors

Our reporting, control and administration

Reports for owners corporation, property owners and stakeholders, that are clear and backed by evidence, which will assist them in their budgets, Capex, Opex and reasoning behind costings
Liaise with Committees of Management and the Owners Corporation Manager (if applicable)
Attend to owners and occupiers’ requests in a friendly and reasonable manner whilst ensuring only common matters are attended to
Attend to concerns of residents
review and manage tenders and quotes
Put in place and monitor the effectiveness of and report on contracts for building services such as lifts and essential services
Supervise any contractors or tradespeople who attend the site to undertake work
contractors must submit documentation before payment is made
Maintain records of all contractors who attend site, recording who, when and what they are doing
Maintain records of the maintenance that occurs, and sign off on it once they have evidence of such
Undertake small maintenance at the property within capabilities. This may include changing light globes
monitor and manage insurances
manage preventative maintenance agreements under AS4900
third party safety and checks
work order system which you can track at any time including documentation, photos and progress of work
WHS obligations, monitoring and documentation
satisfy all compliance standards, council and statutory obligations, and mandatory building codes
financial and warranty obligations
project documentation
Deal with all mail, including papers and parcels
Manage cleaning staff
Walk through the entire building every day to ensure cleanliness, note damage, log all OH&S issues
Attend after hours (emergency attendance) if required.
Security Management - order and distribute keys, fobs and remotes
Monitor and supervise all move ins and outs.
Manage waste services
Comply with annual Essential Services audit

Cost saving

Our clients can benefit directly from our competitive pricing as well as indirectly for the following reasons:

Our buying power with trades and vendors
Single source of vendors and suppliers can avoid layering
The reduced employment cost and responsibility of having employees
the avoidance of errors by employees who lack expertise or experience
expertise offered by our networking and construction background

Sustainability

If you provide us with your sustainability objectives, environmental policy, recycling and waste management strategy, we will include them for consideration in the maintenance agreement. If you don't have specific objectives, we will notify you when opportunities for energy and water efficiency arise. This will guide you as to whether you want to develop sustainability initiatives for the future.